Ofertas de Empleo

International Accounts Executive - R004184

Tech Data

Logística / Distribución / Transporte

Administrativo(a)

Vacantes: 1

Publicado: 08/08/2019

Finaliza: 07/10/2019

It's rewarding to work at a company where YOU make a difference!

If you're passionate about the ever-changing IT industry and enjoy working in a fast-paced, collaborative progressive environment, you'll thrive at Tech Data!

Join our team to connect the world with the power of technology!

Job Purpose
The International Sales team is the Tech Data Europe department which provides full and broad operational support to International Customers buying from Tech Data.
The main tasks of the team are:
* Ensure all operational and business requirements are ready to guarantee day to day business with International Customers
* Manage the day to day operations of International Customers such as business requests, escalations and back office support
* Develop and execute business opportunities to grow volumes both by adding more volumes to existing customers or by adding new customers

As Internal Sales Executive, you will be part of the team that will make sure that the above tasks are fulfilled for all customer related areas, such as:
* Order management (from the pre-sales support until the material arrives to the customer and the invoice is paid)
* Commercial conditions achievement (incl. revenues, margins, freight, market shares + others, as defined by the Sales Manager)
* Support and develop existing accounts, with the intention of seeking incremental business opportunities, plus support in the development of new business opportunities within your team’s Sales Area

Accountabilities:
* Managing end-to-end customer experience and being the key Tech Data staff member for all Customers’ buying interactions
* Ultimately responsible for all aspects of order management process: booking the orders, handling the exceptions, managing the backlog, handling queries, complaints, escalations, etc.
* Representing Customers and their needs internally within the larger Tech Data organization - interacting with all relevant departments (credit, finance, logistics, Customer Service, etc,.)
* Meeting or exceeding Customer expectations, as well as both formal and informal Service Level Agreements with regards to: responsiveness, issues resolution turnaround, information sharing / reporting timeliness and quality.
* Drive corrective actions to secure customer experience and improve operational performance if required
* Develop an excellent customer relationship through the provision of an outstanding quality service
* Give accurate information and produce efficient administration of orders to customers on request
* Represent Tech Data at all times in an efficient and professional manner

Detalle Oferta:

Area de trabajo:
Soporte Administrativo
Comunidad Autónoma:
Cataluña
Provincia:
Barcelona
Población:
Barcelona
Duración Contrato:
Indefinido
Jornada
Jornada Completa
Tipo de contrato
Contrato Indefinido
País:
España
Ubicación en el extranjero:

Requisitos

Requisitos Mínimos:
Knowledge Skills and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Bachelor Degree
* Minimum two years of previous work experience, in a related job is a plus
* Fluent in English. Any other EU languages will be a plus
* Advanced Knowledge in Microsoft Office program (Excel)
* SAP-knowledge (SAP R/3 and Business Warehouse) is a plus
* Customer Focus: Listens to customers to identify and understand their needs
* Initiative and self-management
* Interpersonal Skills: Builds solid, effective working relationships with others within a team environment.
* Problem solving and negotiation
Experiencia Mínima:
Más de 2 años
Estudios mínimos:
Formación Profesional Grado Superior
Situación Académica:
Dominio de Informática:
Título obtenido:
Centro / Institución:

Ofertas relacionadas

Tech Data
05-09-2019
DESCRIPTION/RESPONSIBILITIES: It's rewarding to work at a company where YOU make a difference! If you're passionate about the ever-changing IT industry and enjoy working...
Tech Data
09-08-2019
DESCRIPCIÓN / RESPONSABILIDADES: ¡Es gratificante trabajar en una compañía donde USTED marca la diferencia! Si le apasiona la industria de TI en constante cambio y le gusta...
Tech Data
06-08-2019
DESCRIPCIÓN / RESPONSABILIDADES: ¡Es gratificante trabajar en una compañía donde USTED marca la diferencia! Si le apasiona la industria de TI en constante cambio y le gusta...

Programas de estudio