Ofertas de Empleo
If you are English Native Speaker (UK or EEUU) and you are looking for a job in MADRID
Detalles del cliente
Multinational company, from the health insurance sector and with presence in 30 countries, needs to increase its customer service department.
Descripción de la oferta
* Determining requirements; answering inquiries; resolving problems; fulfilling requests.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
* Coordinate and ensure a correct administrative follow-up of the clients and contracts.
* Take full responsibility for the premium/eligibility administration
* Handle eligibility requests from Customer Services
* Keep records and filing up to date.
* Implement contracts in case of new clients
* Manage your work, taking into account the applicable procedures and agreements
* Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
* Commit yourself to high-quality administration and fast transactions
Perfil del candidato
* English: bilingual
* Experience in call center services
* Experience in back office tasks.
* Experience os sales
Oferta de empleo
* Permanent Contract
* From Monday to Friday: 9:00-18:00
* Salary: 15000 euros/year
* location: Madrid
*Experience in call center services
*Experience in back office tasks.
*Experience os sales